On behalf of everyone at Coldflow, we understand your concerns about the Coronavirus (Covid-19).
Our priority is keeping the health and safety with all our customers and staff, especially during this time.
Since the very first beginning, we have introduced a few measures, like sanitizing all tools and our fleet to keep our customers’ peace of mind, meanwhile, protecting the health of our employees.
As a business who is providing Air Conditioning and mechanical services to clients in the Melbourne area, we are used to workplace safety, both for ourselves and our customers alike, and we are continuing doing this.
As you might be aware, Government has announced the necessary changes. In normal circumstances, we would love to give our customers warmly shake hands with greetings, however, during this period, our technicians and installers need to keep a respectful 2 metre distance, to keep health and safety with both parties.
We have instructed our technicians and installers to sanitise before, during and after working in your home as soon as the COVID-19 was found in Australia. Facial masks will be worn before our teams approach your home and they will be kept on throughout your installation or service.
We carry out routine checks and guarantee that none of our installers and service technicians are sick or have any symptoms linked to Coronavirus or any other health-related issues. They are also instructed to report any symptoms relating to their health immediately.
We have confirmed that none of our technicians have oversea travel history in the last 30 days. Although their daily work is covering the whole Melbourne Metro area, we will endeavour to keep at the 2 metre distance required when working and speaking with our clients across Melbourne.
If you have any requirements or suggestions that would make you feel more comfortable, feel free to contact us straight away. We will adhere to them where possible. It is your home and family, and we strive to act accordingly to reassure you.
This is my second system that Coldflow have installed and I'm very happy with the result.
2 head air conditioning system installation was quick and tidy. Even though the cassettes are more complicated and involved to install. All the guys cleaned up after themselves and took all the rubbish away. Excellent service and workmanship, even when it rained and then heat (it's Melbourne).
System work a treat, just waiting for the heatwave to arrive. Great work by the team.
I was extremely happy with the service provided by Coldflow.
I had a ducted cooling system installed. The team turned up on time and completed the job the same day. The guys were courteous and completed the job with a minimum of fuss and disruption. The workmanship was excellent and all ducts were located as per our agreement. They placed drop sheets wherever required and cleaned up after completion. Again was very happy with the service provided by all the crew.
Replaced gas ducted unit. Installation was the perfect I have ever seen and the installers cleanup and did more than they were suppose to do. Customer service focused and really good company to work with. Have also got my cooling installed from them last year, so recommended already to friends and to anyone needing Heating and Cooling
From my first conversation with a consultant, I felt confident that Coldflow had the experience and knowledge I was looking for. I was thrilled with the level of customer service I received and follow up from them. The installers were professional and helpful and on time. I am very happy with the evaporative cooling unit we chose, thanks to the assistance and guidance of our consultant. I highly recommend Coldflow and would use them again.
Very good service. David the Sales consultant understood what i wanted with no pressure, and was patient. Installers were friendly. Had one one problem with controller, but they have back the next day and was promptly fixed. Thanks again
Thanks to Craig at Coldflow. He listened to me, about how cold and hot certain rooms were. Other companies just tried to sell me what they wanted. Very good service, very happy with my heating and cooling.