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What Our Customers Are Saying
Our tech Ray did an outstanding job fixing our ducted heating system. It is very obvious that his experience makes him a valuable asset to Coldflow! Thanks for explaining every step of the repair so clearly & for your relaxed & friendly manner! Will 100% rebook a service as it is required down the track! Thanks again!
SEAN M.
DINGLEY VILLAGE
I just had my two units installed. Please pass on my thanks to Jared Wates, who provided the quote, and the team that installed the systems today. The installation team worked really hard, double-checked, if not triple-checked, and certainly made sure things were clean when they left. A very professional and courteous team.
STEPHEN R.
ROWVILLE
Dealing with your firm has been a very pleasing experience. Fabian and Hoy were so pleasant to deal with and carried out a very tidy installation. George and Christian were also very efficient in completing the electrics. We would not hesitate to recommend Coldflow. Thank you for your service.
SANDRA J.
MONT ALBERT NORTH
Highly recommend Coldflow. From the initial quoting process through to the completed installation, the whole experience was easy and staff were very efficient, polite and courteous. We were continually kept in the loop regarding the installation date and time, turning up exactly as planned. Very professional service.
DIANNE K.
MENZIES CREEK
Jared was most helpful at all stages especially with filling out the form during the cash back submission to Mitsubishi. I was very happy with Scott the electrician who returned the installation areas back to normal condition. Thanks Jared and Scott.
LIZ P.
NOTTING HILL
Craig was great, explaining thoroughly & giving advice on appropriate systems to best suit our floor plan. Advised where best the systems should be installed. The young lads installing were absolutely marvelous! Very polite, very tidy & we can't fault their work. Thank you to all involved in making our purchase a hassle free transaction
TRACEY M.
BERWICK
We've had the team out on a few occasions now and they have been fantastic. Always on time, great communication and clearly experts in this field. I trust their work and advice and will continue to use Coldflow in the future. I'm already referring them to family and friends.
Richard J.
IVANHOE EAST
I received a welcome email reminder that a service was due and made a booking date to suit. Your technicians contacted me the day before to confirm a time and they arrived on time as promised. The work was carried out efficiently by two young men, Steven and Hilo, who did so with courtesy and good humour. They are a credit to your business.
AAFKO S.
HEATHMONT
We would have liked to be given the option whether to have the smelly chemicals sprayed in the split systems, as the smell lasted for over a week and we would have opted not to have that. Otherwise we are very happy with the overall service and communication from the technician.
LAUREN C.
RINGWOOD NORTH
We'd highly recommend the team from Coldflow. Great communication, prompt and efficient installation and also great advice regarding the removal of our old gas wall heater. Not something we had considered but well worth it with the government rebate which we hadn't known about. Absolutely love our new Daikin unit too! Thanks coldflow.??
PETER M.
ASPENDALE GARDENS
The whole process from selecting the Aircon, advised by Sales Rep Jared to the installation by Bailey and Anton was so efficient and smooth flowing. Installers were exceptionally courteous and helpful and professional. I couldn't be more pleased with the overall experience. Thank you very much!
Ranjit K.
FOREST HILL
On time, informative quote from pleasant sales person. Quick, clean install from pleasant on time installer. Installation even brought forward, quote on Wednesday, instal on Friday! So far great service just got to see how unit performs in hot weather.
Elizabeth A.
NARRE WARREN SOUTH
Very professional team, right from the point of sales (great salesman Tom, honest and authentic, and listened to what I needed. Installers where great..,,took their shoes off inside without me asking..impressed. Totally seamless service, would totally recommend for others.
KIM W.
HURSTBRIDGE
I received a call about 20 minutes before the team arrived at my house. They were extremely helpful and friendly. I was able to pay for the job on the spot, or alternatively, the office could send me an invoice. I appreciated the flexibility of the payment methods.
SUE W.
HIGHETT
This is the second time we have had Coldflow at our house. Each time the quotes were competitive. The installers arrived on time and were super efficient removing an old device and installing the new unit. Thanks to the team especially Nick and the electricians
STEPHEN G.
SURREY HILLS
Once again Brodie excelled and organised a technician to come straight out to tend to a minor issue. No questions asked just great customer service as always. I highly recommended Brodie and the team at ColdFlow. After using them for the first time a few years ago we would not go anywhere else. A huge 'thank you' to everyone at ColdFlow ??
TRACEY S.
GARFIELD
Chris Didcock was very friendly and reassured me that the issue would be rectified. However, our heater went back to fault mode after Chris left. As promised, Chris came first thing in the morning and reset the heating unit after being in contact with the manufacturer about the error code.
MICHAEL B.
LYNDHURST
I had not dealt with Coldflow until very recently. In a two week period I have dealt with service, sale and installation personnel. All of them were extremely pleasant to deal with, very helpful and efficient - great customer service makes happy customers :)
WENDY L.
MALVERN EAST
Rang for a service on the existing gas ducted heating system to find the system had died. A quote for a new system was provided on the day and installed the next day. The installation team were excellent, providing great advice and support during the installation. Sincere thank you to all.
TINA M.
TEMPLESTOWE
I have always had very good service from Coldflow in the past and now at present and I would thoroughly recommend them to everyone who has airconditioning. As our house is relatively new at present, we are waiting to hear from the builders if our system is still under warranty, if it isnt we will certainly get back to you again.
LINDA F.
CLYDE
I had a fantastic experience with ColdFlow. Shanan was very knowledgeable during the sales process and the quoted prices were competitive. The installation went smoothly and the installers were responsive, respectful and professional and the finished work was great.
Cansu A.
PASCOE VALE SOUTH
The service was outstanding from when i made the first call to the completion, Arman made the whole journey seamless and effortless, Murray the licensed installer was very helpful, and his service was second to non. on time he worked effortless to meet the weather prediction and completed the job in time.
RAFIK M.
NARRE WARREN
The staff who attended to me was very good, courteous, communicated well and did everything possible to identify the problem and he did identify the problem. He also clearly explained the possible options for resolving the problem. I was very happy with his conduct.
Gladys M.
CAULFIELD NORTH
Very happy with the whole process. All were knowledgeable and professional and turned up on time. They also worked through some pretty wet cold and windy weather but just got on with the job. Everything was explained and we were consulted if there were changes needed The system is working well and we are very happy with it
DIANNE L.
KEYSBOROUGH
The 2 servicemen were absolutely 1st class. Extremely knowledgeable, clean and efficient. Very importantly they were also extremely considerate of my house and how they conducted themselves! Overall a brilliant experience and I will certainly be telling everyone about the flawless service that I received. Many thanks
BRETT G.
BRIGHTON EAST
Sorry I had forgotten the survey. All went well. Ray came as he said and went to work straight away. He left the area clean and tidy after explaining what he had done for the service. Will definitely look to Coldflow in two years time for the next service.
LIZ P.
NOTTING HILL
I would like to shout out to you and Jodi and all the team at coldflow for such a professional outfit. Front the start dealing with you and Jodi the process has been seamless. The boys doing the install and sparky are champions. Once again thank you for everything and would highly recommend you guys to anyone. Cheers Happy camper. ????
MICHAEL F.
MENTONE
All went well. I have had the heater on today and it is working as expected. The inside unit is very quiet and the outside section, which is just outside from where I sit, is unnoticeable. After having a listen outside I am convinced my neighbours will not hear any residual noise at all. The remote control is easy to use.
GILLIAN D.
MELTON SOUTH
Excellent service all round -from person who made appointment to the staff who attended gave great service. Notified half hour before arrival, arrived on time, service completed without fuss, used protector to safeguard flooring and minimise mess, showed photos of issue and how it was rectified, explained report and length of warranty on service.
ROSINA G.
CRAIGIEBURN
During the quote process, Jared was very informative about the options available, booking staff for install were extremely accomodating for an earlier installation date & install process was fast & efficient. I would highly recommend Coldflow to anyone looking at ducted heating. Thanks Team!!
KATHLEEN K.
FERNTREE GULLY
STEVEN crcic IS THE man !!!!! I have never had a better service in my life my girlfriend and I are so stoked he got the fan in the other room working. He was professional caring and overall a champion. Give the brother a few weeks paid time off and a raise and a promotion. 10/10 can't recommend enough
MARCUS K.
COLLINGWOOD
The engineers were very friendly and professional. They went out of their way to listen to me as a customer. The quality of their work was top-notch: they knew exactly what to do and they expertly installed the air con devices. Would definitely recommend ColdFlow to my friends and family.
GREG C.
MULGRAVE
I was very happy with this companies service. I had a lot of appointments and they made a time that suited. They even showed me how to use the ducted heating system to as an air conditioning ducted system as I only have an air con in the lounge room. I was very impressed.
DANIELLE D.
BORONIA
Jared, Lucas and Luke were all very professional, friendly and courteous. We were very impressed with the communication and all were on time for scheduled appointments. They were all just really easy to deal with, we'd definitely recommend Coldflow.
KATE H.
CHADSTONE
The installers were exceptionally good. Understood the fragility of my ceiling and dealt with my threatening neighbour when they climbed on the roof on my side. The technician also gave me advice on how to keep the filters healthy and what setting to use. Thanks Coldflow.
JULIE D.
HAWTHORN
Daniel Hay - Sales consultant was awesome and he recommended the best EvapCooling system for my double storey house. Installers were amazing. Did the best and clean job. Highly recommend ColdFlow for professional service and they are THE BEST in Melbourne. PERIOD.
PARAM C.
HILLSIDE
The team were fantastic. Jared was really helpful and his recommendations were spot on and the installation crew which included Monish were really professional and clean, explaining each stage as they went and engaging our opinion regarding positioning etc. Overall the experience possible. Well done everyone
STEVEN L.
BONBEACH
Organised for the team to come out and assess the in laws heating and cooling. There were 6 systems in total. All were checked and reports received. Services conducted on the systems worth keeping and advice given re the others, allowing informed decisions to be made. Highly recommended.
LINA S.
MOOROOLBARK
I was happy with the whole procedure, the cheerful telephone contacts including Adam, the visit from Chris for the original service, the quotation and information from Brian and the two installers yesterday. Thank you all for being so positive and Helpful.
VERONICA N.
ENDEAVOUR HILLS
Everyone involved in this was great. Ash and Terry who did the installation did a terrific job with a lot of attention to detail. And we really appreciate the work they put in. The weather was well and truly against them on the second day which made things really hard. But they were great. Thank you.
ANT B.
KILSYTH
Darren Storey - Professional, knowledgeable, easy to deal with. Adam scheduled the installation promptly and then it happened a week earlier - great. Installation crew lead by Jason - fast, efficient, timely - considering the wet weather throughout the morning and hopefully all has been done properly.
MICHAEL A.
DINGLEY VILLAGE
Great friendly service. Chris called beforehand and arrived between times we were given - checked unit was running safely and as well as it could (given age) and ensured it was safe to continue using. He also gave great advice regarding updating the unit. Customer service from booking to followup was fantastic. Well done Coldflow !
CHERYL D.
BENTLEIGH EAST
Every step of the process was first class and professional. You did what you said you were going to do, on the days that you promised and the installation was like swiss clockwork. Best service experience I have had in the last 5 years. Special shout out to Shanon who organised superbly from day one.
DARYL K.
TOORAK
Luckily service personnel came early in the 4 hr window which suited me. Both were very polite and carried out the servicing plus they were able to respond to a couple of questions I had about this aircon unit ( I've recently moved in to new flat) Very satisfied Thank you Julie
JULIE B.
SAINT KILDA WEST
The whole process was very smooth end to end and we are very happy with the result. Everyone we dealt with was very professional and got back to answer our queries right away. We have already recommended Coldflow to 2 of our friends who are looking to have split systems installed.
KATHY H.
BONBEACH
An excellent experience. The online was simple and efficient. The call out team were on time, clean uniforms, friendly and polite. Their work was excellent. Everything was made clear. I honestly couldn't fault my dealings with your firm, you should be very proud of the work you must have done to achieve this standard.
Richard S.
BRIGHTON EAST
Team did a great job, install team had to vary the installation location of parts, access etc, vs. communicated during the sales process. This is fine, just a note that worth getting feedback from your install team to your sales team to help future customer comms. The team kept the site clean and took away all rubbish which was great
CHARLIE H.
FAIRFIELD
Prompt and good communication in letting customers know when they are about to arrive. They do and communicate what was done in service. Any questions are answered and I like the professionalism of turning up in a company named work vehicle and uniform. Also the payment method is trusted with a receipt on the email
KATHERINE V.
SCORESBY
We had a great experience. We were called when there was a cancellation and had the heater installed very quickly. Nick who did the installation did a fantastic job, please pass our thanks on to him. Would highly recommend his work to anyone. Kind Regards
IAN G.
ASHWOOD
Ray did an excellent job. As it turned out, the error that caused the problem was cleared when the power was off after the storm, but he still made sure the system was working properly by doing a really thorough check of everything. Very helpful, professional and clearly very keen to make sure the job was done properly. Great work!
ANDREW R.
MULGRAVE