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What Our Customers Are Saying
We'd highly recommend the team from Coldflow. Great communication, prompt and efficient installation and also great advice regarding the removal of our old gas wall heater. Not something we had considered but well worth it with the government rebate which we hadn't known about. Absolutely love our new Daikin unit too! Thanks coldflow.??
PETER M.
ASPENDALE GARDENS
Chris Didcock was very friendly and reassured me that the issue would be rectified. However, our heater went back to fault mode after Chris left. As promised, Chris came first thing in the morning and reset the heating unit after being in contact with the manufacturer about the error code.
MICHAEL B.
LYNDHURST
An excellent experience. The online was simple and efficient. The call out team were on time, clean uniforms, friendly and polite. Their work was excellent. Everything was made clear. I honestly couldn't fault my dealings with your firm, you should be very proud of the work you must have done to achieve this standard.
Richard S.
BRIGHTON EAST
Highly recommend Coldflow. From the initial quoting process through to the completed installation, the whole experience was easy and staff were very efficient, polite and courteous. We were continually kept in the loop regarding the installation date and time, turning up exactly as planned. Very professional service.
DIANNE K.
MENZIES CREEK
Darren Storey - Professional, knowledgeable, easy to deal with. Adam scheduled the installation promptly and then it happened a week earlier - great. Installation crew lead by Jason - fast, efficient, timely - considering the wet weather throughout the morning and hopefully all has been done properly.
MICHAEL A.
DINGLEY VILLAGE
Luckily service personnel came early in the 4 hr window which suited me. Both were very polite and carried out the servicing plus they were able to respond to a couple of questions I had about this aircon unit ( I've recently moved in to new flat) Very satisfied Thank you Julie
JULIE B.
SAINT KILDA WEST
Fantastic service both in regards to receiving the quote (the man sent out seemed to be very knowledgeable and helpful in providing advice on what would work) as well as the installers, who were timely, friendly, knowledgeable and professional in their installation of our split systems :) very very happy with the service we received!!
MARC P.
WOLLERT
The team were fantastic. Jared was really helpful and his recommendations were spot on and the installation crew which included Monish were really professional and clean, explaining each stage as they went and engaging our opinion regarding positioning etc. Overall the experience possible. Well done everyone
STEVEN L.
BONBEACH
I was especially happy with the happy with the airconditioner installed in my bedroom.I can highly recommend tle 2 young men who installed it. They were very polite, the airconditioner is well fitted, it works well and when cleaned up after their work. The office workers were helpful responding to calls and answering my questions.
ALMA K.
SOUTH MORANG
The whole process was smooth from beginning to end. (Brian was Sales Rep). Good communication was provided via phone or txt msgs. The installer (Matt) was punctual, professional, polite, friendly, and a hard worker on a very hot day! A/c unit is effective, quiet and a slimline design. Thank You!
JENNY T.
CLYDE NORTH
Craig was great, explaining thoroughly & giving advice on appropriate systems to best suit our floor plan. Advised where best the systems should be installed. The young lads installing were absolutely marvelous! Very polite, very tidy & we can't fault their work. Thank you to all involved in making our purchase a hassle free transaction
TRACEY M.
BERWICK
Sorry I had forgotten the survey. All went well. Ray came as he said and went to work straight away. He left the area clean and tidy after explaining what he had done for the service. Will definitely look to Coldflow in two years time for the next service.
LIZ P.
NOTTING HILL
Jarred from Sales did an excellent job at explaining the whole process, helping me choose the correct model etc. Scott the installer was excellent, very clean, respectful, punctual and ensured the site was left in a clean state. Inside the house was also left spotless.
ROSS Y.
MOUNT ELIZA
On time, informative quote from pleasant sales person. Quick, clean install from pleasant on time installer. Installation even brought forward, quote on Wednesday, instal on Friday! So far great service just got to see how unit performs in hot weather.
Elizabeth A.
NARRE WARREN SOUTH
The team of installers did a fantastic job. We couldn't believe how quick they were in completing the installation of our new air conditioning system. I wouldn't hesitate to recommend Coldflow to friends or family if they require an air conditioner installed.
ANDREW R.
ALTONA
During the quote process, Jared was very informative about the options available, booking staff for install were extremely accomodating for an earlier installation date & install process was fast & efficient. I would highly recommend Coldflow to anyone looking at ducted heating. Thanks Team!!
KATHLEEN K.
FERNTREE GULLY
The staff who attended to me was very good, courteous, communicated well and did everything possible to identify the problem and he did identify the problem. He also clearly explained the possible options for resolving the problem. I was very happy with his conduct.
Gladys M.
CAULFIELD NORTH
Very happy with the whole process. All were knowledgeable and professional and turned up on time. They also worked through some pretty wet cold and windy weather but just got on with the job. Everything was explained and we were consulted if there were changes needed The system is working well and we are very happy with it
DIANNE L.
KEYSBOROUGH
The 2 servicemen were absolutely 1st class. Extremely knowledgeable, clean and efficient. Very importantly they were also extremely considerate of my house and how they conducted themselves! Overall a brilliant experience and I will certainly be telling everyone about the flawless service that I received. Many thanks
BRETT G.
BRIGHTON EAST
Daniel was great to deal with, thorough, answered all our questions and communicated well the whole way through. The installation team that come out were fantastic. Double checked anything they needed to, polite, personable and respectful of our home and that my partner was working from home while they were here.
Will C.
ROMSEY
Dealing with your firm has been a very pleasing experience. Fabian and Hoy were so pleasant to deal with and carried out a very tidy installation. George and Christian were also very efficient in completing the electrics. We would not hesitate to recommend Coldflow. Thank you for your service.
SANDRA J.
MONT ALBERT NORTH
The two technicians were well mannered, presented well as representative of your company and did a good job explaining what they had done in terms of the service of our gas heater. They were polite, arrived when they said they would which is important given we work form home and have work commitments. Great ambassadors for your company.
MARIANNE S.
BALWYN
I received a call about 20 minutes before the team arrived at my house. They were extremely helpful and friendly. I was able to pay for the job on the spot, or alternatively, the office could send me an invoice. I appreciated the flexibility of the payment methods.
SUE W.
HIGHETT
I would like to shout out to you and Jodi and all the team at coldflow for such a professional outfit. Front the start dealing with you and Jodi the process has been seamless. The boys doing the install and sparky are champions. Once again thank you for everything and would highly recommend you guys to anyone. Cheers Happy camper. ????
MICHAEL F.
MENTONE
I received a welcome email reminder that a service was due and made a booking date to suit. Your technicians contacted me the day before to confirm a time and they arrived on time as promised. The work was carried out efficiently by two young men, Steven and Hilo, who did so with courtesy and good humour. They are a credit to your business.
AAFKO S.
HEATHMONT
I had not dealt with Coldflow until very recently. In a two week period I have dealt with service, sale and installation personnel. All of them were extremely pleasant to deal with, very helpful and efficient - great customer service makes happy customers :)
WENDY L.
MALVERN EAST
Very glad and relieved I chose Coldflow. Your installer Murray arrived at 7am Monday 21st, was quickly to work with a minimum of fuss. Old Brivis unit and new Braermar unit out and in through the roof. All over by 9am. He showed us how to use the Braemar control unit before leaving. Great job.
PETER H.
MITCHAM
Daniel Hay - Sales consultant was awesome and he recommended the best EvapCooling system for my double storey house. Installers were amazing. Did the best and clean job. Highly recommend ColdFlow for professional service and they are THE BEST in Melbourne. PERIOD.
PARAM C.
HILLSIDE
The service was outstanding from when i made the first call to the completion, Arman made the whole journey seamless and effortless, Murray the licensed installer was very helpful, and his service was second to non. on time he worked effortless to meet the weather prediction and completed the job in time.
RAFIK M.
NARRE WARREN
Coldflow were great to deal with throughout the whole process. Communication was very good. Installers were on time, efficient and friendly. They moved furniture and picture on wall, put a sheet down over the carpet and left everything clean. Explained how to use the split system
HEATHER J.
CROYDON
Very professional team, right from the point of sales (great salesman Tom, honest and authentic, and listened to what I needed. Installers where great..,,took their shoes off inside without me asking..impressed. Totally seamless service, would totally recommend for others.
KIM W.
HURSTBRIDGE
Coldflow recently removed our gas ducted heating and it replaced with a reverse cycle air conditioner. The process from quote to installation was simple and quick! Communication in the lead up to and on the day of installation was terrific. They also tidied up after themselves! I wouldn't hesitate to recommend Coldflow to family and friends.
Madeleine L.
KENSINGTON
Excellent service all round -from person who made appointment to the staff who attended gave great service. Notified half hour before arrival, arrived on time, service completed without fuss, used protector to safeguard flooring and minimise mess, showed photos of issue and how it was rectified, explained report and length of warranty on service.
ROSINA G.
CRAIGIEBURN
I have always had very good service from Coldflow in the past and now at present and I would thoroughly recommend them to everyone who has airconditioning. As our house is relatively new at present, we are waiting to hear from the builders if our system is still under warranty, if it isnt we will certainly get back to you again.
LINDA F.
CLYDE
The engineers were very friendly and professional. They went out of their way to listen to me as a customer. The quality of their work was top-notch: they knew exactly what to do and they expertly installed the air con devices. Would definitely recommend ColdFlow to my friends and family.
GREG C.
MULGRAVE
The installers were exceptionally good. Understood the fragility of my ceiling and dealt with my threatening neighbour when they climbed on the roof on my side. The technician also gave me advice on how to keep the filters healthy and what setting to use. Thanks Coldflow.
JULIE D.
HAWTHORN
Every step of the process was first class and professional. You did what you said you were going to do, on the days that you promised and the installation was like swiss clockwork. Best service experience I have had in the last 5 years. Special shout out to Shanon who organised superbly from day one.
DARYL K.
TOORAK
Great friendly service. Chris called beforehand and arrived between times we were given - checked unit was running safely and as well as it could (given age) and ensured it was safe to continue using. He also gave great advice regarding updating the unit. Customer service from booking to followup was fantastic. Well done Coldflow !
CHERYL D.
BENTLEIGH EAST
Jared, Lucas and Luke were all very professional, friendly and courteous. We were very impressed with the communication and all were on time for scheduled appointments. They were all just really easy to deal with, we'd definitely recommend Coldflow.
KATE H.
CHADSTONE
Rang for a service on the existing gas ducted heating system to find the system had died. A quote for a new system was provided on the day and installed the next day. The installation team were excellent, providing great advice and support during the installation. Sincere thank you to all.
TINA M.
TEMPLESTOWE
The whole process was very smooth end to end and we are very happy with the result. Everyone we dealt with was very professional and got back to answer our queries right away. We have already recommended Coldflow to 2 of our friends who are looking to have split systems installed.
KATHY H.
BONBEACH
Jared came twice because we had a difficult set-up situation in a rear room with a box gutter. The solution worked out well. David and Daniel were professional and friendly installers who installed without fuss or mess. Sparky (Harold) was also efficient and easy to communicate with. My wife and I are very happy with the installation.
Andrew K.
HUGHESDALE
STEVEN crcic IS THE man !!!!! I have never had a better service in my life my girlfriend and I are so stoked he got the fan in the other room working. He was professional caring and overall a champion. Give the brother a few weeks paid time off and a raise and a promotion. 10/10 can't recommend enough
MARCUS K.
COLLINGWOOD
I had a fantastic experience with ColdFlow. Shanan was very knowledgeable during the sales process and the quoted prices were competitive. The installation went smoothly and the installers were responsive, respectful and professional and the finished work was great.
Cansu A.
PASCOE VALE SOUTH
We would have liked to be given the option whether to have the smelly chemicals sprayed in the split systems, as the smell lasted for over a week and we would have opted not to have that. Otherwise we are very happy with the overall service and communication from the technician.
LAUREN C.
RINGWOOD NORTH
This is the second time we have had Coldflow at our house. Each time the quotes were competitive. The installers arrived on time and were super efficient removing an old device and installing the new unit. Thanks to the team especially Nick and the electricians
STEPHEN G.
SURREY HILLS
Once again Brodie excelled and organised a technician to come straight out to tend to a minor issue. No questions asked just great customer service as always. I highly recommended Brodie and the team at ColdFlow. After using them for the first time a few years ago we would not go anywhere else. A huge 'thank you' to everyone at ColdFlow ??
TRACEY S.
GARFIELD
I was happy with the whole procedure, the cheerful telephone contacts including Adam, the visit from Chris for the original service, the quotation and information from Brian and the two installers yesterday. Thank you all for being so positive and Helpful.
VERONICA N.
ENDEAVOUR HILLS
Ray did an excellent job. As it turned out, the error that caused the problem was cleared when the power was off after the storm, but he still made sure the system was working properly by doing a really thorough check of everything. Very helpful, professional and clearly very keen to make sure the job was done properly. Great work!
ANDREW R.
MULGRAVE
I was very happy with this companies service. I had a lot of appointments and they made a time that suited. They even showed me how to use the ducted heating system to as an air conditioning ducted system as I only have an air con in the lounge room. I was very impressed.
DANIELLE D.
BORONIA