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What Our Customers Are Saying
Great friendly service. Chris called beforehand and arrived between times we were given - checked unit was running safely and as well as it could (given age) and ensured it was safe to continue using. He also gave great advice regarding updating the unit. Customer service from booking to followup was fantastic. Well done Coldflow !
CHERYL D.
BENTLEIGH EAST
I was very happy with this companies service. I had a lot of appointments and they made a time that suited. They even showed me how to use the ducted heating system to as an air conditioning ducted system as I only have an air con in the lounge room. I was very impressed.
DANIELLE D.
BORONIA
Sorry I had forgotten the survey. All went well. Ray came as he said and went to work straight away. He left the area clean and tidy after explaining what he had done for the service. Will definitely look to Coldflow in two years time for the next service.
LIZ P.
NOTTING HILL
I was happy with the whole procedure, the cheerful telephone contacts including Adam, the visit from Chris for the original service, the quotation and information from Brian and the two installers yesterday. Thank you all for being so positive and Helpful.
VERONICA N.
ENDEAVOUR HILLS
Daniel was great to deal with, thorough, answered all our questions and communicated well the whole way through. The installation team that come out were fantastic. Double checked anything they needed to, polite, personable and respectful of our home and that my partner was working from home while they were here.
Will C.
ROMSEY
Prompt and good communication in letting customers know when they are about to arrive. They do and communicate what was done in service. Any questions are answered and I like the professionalism of turning up in a company named work vehicle and uniform. Also the payment method is trusted with a receipt on the email
KATHERINE V.
SCORESBY
Amazing turnaround and communication! We had a sales person booked in 3 days after we made the online enquiry. Quote was provided on the spot. All questions answered promptly. Installation one week later. All completed in one day. Sales and installations staff were all super friendly, approachable and helpful. Could not fault the team or service!
MEGAN T.
LAUNCHING PLACE
Jared came twice because we had a difficult set-up situation in a rear room with a box gutter. The solution worked out well. David and Daniel were professional and friendly installers who installed without fuss or mess. Sparky (Harold) was also efficient and easy to communicate with. My wife and I are very happy with the installation.
Andrew K.
HUGHESDALE
Coldflow recently removed our gas ducted heating and it replaced with a reverse cycle air conditioner. The process from quote to installation was simple and quick! Communication in the lead up to and on the day of installation was terrific. They also tidied up after themselves! I wouldn't hesitate to recommend Coldflow to family and friends.
Madeleine L.
KENSINGTON
Daniel Hay - Sales consultant was awesome and he recommended the best EvapCooling system for my double storey house. Installers were amazing. Did the best and clean job. Highly recommend ColdFlow for professional service and they are THE BEST in Melbourne. PERIOD.
PARAM C.
HILLSIDE
We had a great experience. We were called when there was a cancellation and had the heater installed very quickly. Nick who did the installation did a fantastic job, please pass our thanks on to him. Would highly recommend his work to anyone. Kind Regards
IAN G.
ASHWOOD
I had not dealt with Coldflow until very recently. In a two week period I have dealt with service, sale and installation personnel. All of them were extremely pleasant to deal with, very helpful and efficient - great customer service makes happy customers :)
WENDY L.
MALVERN EAST
I received a welcome email reminder that a service was due and made a booking date to suit. Your technicians contacted me the day before to confirm a time and they arrived on time as promised. The work was carried out efficiently by two young men, Steven and Hilo, who did so with courtesy and good humour. They are a credit to your business.
AAFKO S.
HEATHMONT
Coldflow were great to deal with throughout the whole process. Communication was very good. Installers were on time, efficient and friendly. They moved furniture and picture on wall, put a sheet down over the carpet and left everything clean. Explained how to use the split system
HEATHER J.
CROYDON
The service was outstanding from when i made the first call to the completion, Arman made the whole journey seamless and effortless, Murray the licensed installer was very helpful, and his service was second to non. on time he worked effortless to meet the weather prediction and completed the job in time.
RAFIK M.
NARRE WARREN
On time, informative quote from pleasant sales person. Quick, clean install from pleasant on time installer. Installation even brought forward, quote on Wednesday, instal on Friday! So far great service just got to see how unit performs in hot weather.
Elizabeth A.
NARRE WARREN SOUTH
Everyone involved in this was great. Ash and Terry who did the installation did a terrific job with a lot of attention to detail. And we really appreciate the work they put in. The weather was well and truly against them on the second day which made things really hard. But they were great. Thank you.
ANT B.
KILSYTH
Chris Didcock was very friendly and reassured me that the issue would be rectified. However, our heater went back to fault mode after Chris left. As promised, Chris came first thing in the morning and reset the heating unit after being in contact with the manufacturer about the error code.
MICHAEL B.
LYNDHURST
I was especially happy with the happy with the airconditioner installed in my bedroom.I can highly recommend tle 2 young men who installed it. They were very polite, the airconditioner is well fitted, it works well and when cleaned up after their work. The office workers were helpful responding to calls and answering my questions.
ALMA K.
SOUTH MORANG
We've had the team out on a few occasions now and they have been fantastic. Always on time, great communication and clearly experts in this field. I trust their work and advice and will continue to use Coldflow in the future. I'm already referring them to family and friends.
Richard J.
IVANHOE EAST
Every step of the process was first class and professional. You did what you said you were going to do, on the days that you promised and the installation was like swiss clockwork. Best service experience I have had in the last 5 years. Special shout out to Shanon who organised superbly from day one.
DARYL K.
TOORAK
Darren Storey - Professional, knowledgeable, easy to deal with. Adam scheduled the installation promptly and then it happened a week earlier - great. Installation crew lead by Jason - fast, efficient, timely - considering the wet weather throughout the morning and hopefully all has been done properly.
MICHAEL A.
DINGLEY VILLAGE
We would have liked to be given the option whether to have the smelly chemicals sprayed in the split systems, as the smell lasted for over a week and we would have opted not to have that. Otherwise we are very happy with the overall service and communication from the technician.
LAUREN C.
RINGWOOD NORTH
Craig was great, explaining thoroughly & giving advice on appropriate systems to best suit our floor plan. Advised where best the systems should be installed. The young lads installing were absolutely marvelous! Very polite, very tidy & we can't fault their work. Thank you to all involved in making our purchase a hassle free transaction
TRACEY M.
BERWICK
During the quote process, Jared was very informative about the options available, booking staff for install were extremely accomodating for an earlier installation date & install process was fast & efficient. I would highly recommend Coldflow to anyone looking at ducted heating. Thanks Team!!
KATHLEEN K.
FERNTREE GULLY
Organised for the team to come out and assess the in laws heating and cooling. There were 6 systems in total. All were checked and reports received. Services conducted on the systems worth keeping and advice given re the others, allowing informed decisions to be made. Highly recommended.
LINA S.
MOOROOLBARK
We'd highly recommend the team from Coldflow. Great communication, prompt and efficient installation and also great advice regarding the removal of our old gas wall heater. Not something we had considered but well worth it with the government rebate which we hadn't known about. Absolutely love our new Daikin unit too! Thanks coldflow.??
PETER M.
ASPENDALE GARDENS
Very professional team, right from the point of sales (great salesman Tom, honest and authentic, and listened to what I needed. Installers where great..,,took their shoes off inside without me asking..impressed. Totally seamless service, would totally recommend for others.
KIM W.
HURSTBRIDGE
I just had my two units installed. Please pass on my thanks to Jared Wates, who provided the quote, and the team that installed the systems today. The installation team worked really hard, double-checked, if not triple-checked, and certainly made sure things were clean when they left. A very professional and courteous team.
STEPHEN R.
ROWVILLE
The two technicians were well mannered, presented well as representative of your company and did a good job explaining what they had done in terms of the service of our gas heater. They were polite, arrived when they said they would which is important given we work form home and have work commitments. Great ambassadors for your company.
MARIANNE S.
BALWYN
Dealing with your firm has been a very pleasing experience. Fabian and Hoy were so pleasant to deal with and carried out a very tidy installation. George and Christian were also very efficient in completing the electrics. We would not hesitate to recommend Coldflow. Thank you for your service.
SANDRA J.
MONT ALBERT NORTH
Relatively minor problem. Serge took due diligence and checked whole unit. May need a new stop valve in future. He explained how how well our 19yo unit is functioning and gave us thoughts on future possibilities. Obviously a very experienced technician and a real gentleman.
ROD P.
KILSYTH SOUTH
Jarred from Sales did an excellent job at explaining the whole process, helping me choose the correct model etc. Scott the installer was excellent, very clean, respectful, punctual and ensured the site was left in a clean state. Inside the house was also left spotless.
ROSS Y.
MOUNT ELIZA
Highly recommend Coldflow. From the initial quoting process through to the completed installation, the whole experience was easy and staff were very efficient, polite and courteous. We were continually kept in the loop regarding the installation date and time, turning up exactly as planned. Very professional service.
DIANNE K.
MENZIES CREEK
Luckily service personnel came early in the 4 hr window which suited me. Both were very polite and carried out the servicing plus they were able to respond to a couple of questions I had about this aircon unit ( I've recently moved in to new flat) Very satisfied Thank you Julie
JULIE B.
SAINT KILDA WEST
An excellent experience. The online was simple and efficient. The call out team were on time, clean uniforms, friendly and polite. Their work was excellent. Everything was made clear. I honestly couldn't fault my dealings with your firm, you should be very proud of the work you must have done to achieve this standard.
Richard S.
BRIGHTON EAST
Fantastic service both in regards to receiving the quote (the man sent out seemed to be very knowledgeable and helpful in providing advice on what would work) as well as the installers, who were timely, friendly, knowledgeable and professional in their installation of our split systems :) very very happy with the service we received!!
MARC P.
WOLLERT
The 2 servicemen were absolutely 1st class. Extremely knowledgeable, clean and efficient. Very importantly they were also extremely considerate of my house and how they conducted themselves! Overall a brilliant experience and I will certainly be telling everyone about the flawless service that I received. Many thanks
BRETT G.
BRIGHTON EAST
I had a fantastic experience with ColdFlow. Shanan was very knowledgeable during the sales process and the quoted prices were competitive. The installation went smoothly and the installers were responsive, respectful and professional and the finished work was great.
Cansu A.
PASCOE VALE SOUTH
This is the second time we have had Coldflow at our house. Each time the quotes were competitive. The installers arrived on time and were super efficient removing an old device and installing the new unit. Thanks to the team especially Nick and the electricians
STEPHEN G.
SURREY HILLS
I received a call about 20 minutes before the team arrived at my house. They were extremely helpful and friendly. I was able to pay for the job on the spot, or alternatively, the office could send me an invoice. I appreciated the flexibility of the payment methods.
SUE W.
HIGHETT
I have always had very good service from Coldflow in the past and now at present and I would thoroughly recommend them to everyone who has airconditioning. As our house is relatively new at present, we are waiting to hear from the builders if our system is still under warranty, if it isnt we will certainly get back to you again.
LINDA F.
CLYDE
Excellent service all round -from person who made appointment to the staff who attended gave great service. Notified half hour before arrival, arrived on time, service completed without fuss, used protector to safeguard flooring and minimise mess, showed photos of issue and how it was rectified, explained report and length of warranty on service.
ROSINA G.
CRAIGIEBURN
Very glad and relieved I chose Coldflow. Your installer Murray arrived at 7am Monday 21st, was quickly to work with a minimum of fuss. Old Brivis unit and new Braermar unit out and in through the roof. All over by 9am. He showed us how to use the Braemar control unit before leaving. Great job.
PETER H.
MITCHAM
Our tech Ray did an outstanding job fixing our ducted heating system. It is very obvious that his experience makes him a valuable asset to Coldflow! Thanks for explaining every step of the repair so clearly & for your relaxed & friendly manner! Will 100% rebook a service as it is required down the track! Thanks again!
SEAN M.
DINGLEY VILLAGE
The team were fantastic. Jared was really helpful and his recommendations were spot on and the installation crew which included Monish were really professional and clean, explaining each stage as they went and engaging our opinion regarding positioning etc. Overall the experience possible. Well done everyone
STEVEN L.
BONBEACH
The engineers were very friendly and professional. They went out of their way to listen to me as a customer. The quality of their work was top-notch: they knew exactly what to do and they expertly installed the air con devices. Would definitely recommend ColdFlow to my friends and family.
GREG C.
MULGRAVE
I would like to shout out to you and Jodi and all the team at coldflow for such a professional outfit. Front the start dealing with you and Jodi the process has been seamless. The boys doing the install and sparky are champions. Once again thank you for everything and would highly recommend you guys to anyone. Cheers Happy camper. ????
MICHAEL F.
MENTONE
Jared, Lucas and Luke were all very professional, friendly and courteous. We were very impressed with the communication and all were on time for scheduled appointments. They were all just really easy to deal with, we'd definitely recommend Coldflow.
KATE H.
CHADSTONE
Jared was most helpful at all stages especially with filling out the form during the cash back submission to Mitsubishi. I was very happy with Scott the electrician who returned the installation areas back to normal condition. Thanks Jared and Scott.
LIZ P.
NOTTING HILL