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Stay Cool This Summer with Our Exclusive Promotions on Split System Air Conditioner Installations!
VEU Program Rebates now Available Government rebates are now available on installations of new energy efficent ducted air conditioning units. Hurry to take advantage.
What Our Customers Are Saying
Sorry I had forgotten the survey. All went well. Ray came as he said and went to work straight away. He left the area clean and tidy after explaining what he had done for the service. Will definitely look to Coldflow in two years time for the next service.
LIZ P.
NOTTING HILL
Coldflow recently removed our gas ducted heating and it replaced with a reverse cycle air conditioner. The process from quote to installation was simple and quick! Communication in the lead up to and on the day of installation was terrific. They also tidied up after themselves! I wouldn't hesitate to recommend Coldflow to family and friends.
Madeleine L.
KENSINGTON
I have always had very good service from Coldflow in the past and now at present and I would thoroughly recommend them to everyone who has airconditioning. As our house is relatively new at present, we are waiting to hear from the builders if our system is still under warranty, if it isnt we will certainly get back to you again.
LINDA F.
CLYDE
We've had the team out on a few occasions now and they have been fantastic. Always on time, great communication and clearly experts in this field. I trust their work and advice and will continue to use Coldflow in the future. I'm already referring them to family and friends.
Richard J.
IVANHOE EAST
Jarred from Sales did an excellent job at explaining the whole process, helping me choose the correct model etc. Scott the installer was excellent, very clean, respectful, punctual and ensured the site was left in a clean state. Inside the house was also left spotless.
ROSS Y.
MOUNT ELIZA
Chris Didcock was very friendly and reassured me that the issue would be rectified. However, our heater went back to fault mode after Chris left. As promised, Chris came first thing in the morning and reset the heating unit after being in contact with the manufacturer about the error code.
MICHAEL B.
LYNDHURST
The whole process was very smooth end to end and we are very happy with the result. Everyone we dealt with was very professional and got back to answer our queries right away. We have already recommended Coldflow to 2 of our friends who are looking to have split systems installed.
KATHY H.
BONBEACH
Every step of the process was first class and professional. You did what you said you were going to do, on the days that you promised and the installation was like swiss clockwork. Best service experience I have had in the last 5 years. Special shout out to Shanon who organised superbly from day one.
DARYL K.
TOORAK
Jared was most helpful at all stages especially with filling out the form during the cash back submission to Mitsubishi. I was very happy with Scott the electrician who returned the installation areas back to normal condition. Thanks Jared and Scott.
LIZ P.
NOTTING HILL
Coldflow were great to deal with throughout the whole process. Communication was very good. Installers were on time, efficient and friendly. They moved furniture and picture on wall, put a sheet down over the carpet and left everything clean. Explained how to use the split system
HEATHER J.
CROYDON
I was happy with the whole procedure, the cheerful telephone contacts including Adam, the visit from Chris for the original service, the quotation and information from Brian and the two installers yesterday. Thank you all for being so positive and Helpful.
VERONICA N.
ENDEAVOUR HILLS
Great friendly service. Chris called beforehand and arrived between times we were given - checked unit was running safely and as well as it could (given age) and ensured it was safe to continue using. He also gave great advice regarding updating the unit. Customer service from booking to followup was fantastic. Well done Coldflow !
CHERYL D.
BENTLEIGH EAST
Team did a great job, install team had to vary the installation location of parts, access etc, vs. communicated during the sales process. This is fine, just a note that worth getting feedback from your install team to your sales team to help future customer comms. The team kept the site clean and took away all rubbish which was great
CHARLIE H.
FAIRFIELD
Jared came twice because we had a difficult set-up situation in a rear room with a box gutter. The solution worked out well. David and Daniel were professional and friendly installers who installed without fuss or mess. Sparky (Harold) was also efficient and easy to communicate with. My wife and I are very happy with the installation.
Andrew K.
HUGHESDALE
The service was outstanding from when i made the first call to the completion, Arman made the whole journey seamless and effortless, Murray the licensed installer was very helpful, and his service was second to non. on time he worked effortless to meet the weather prediction and completed the job in time.
RAFIK M.
NARRE WARREN
After 4 weeks of research, quotes & cold to replace split system I am very happy with Coldflow from Daniel coming to give quote, efficient installation by pleasant men & communication on phone. Cosy now with my bigger heating system as advised. Thank you. Would recommend you from my experience.
TRISH A.
BALWYN
Darren Story was very helpful with the initial site visit, he explained clearly how the installation would run, and gave us the options. Ash and his team did a highly professional job with the installation, and I am thankful that they wore masks as my mum was home recovering from surgery. A brilliant job all round, thank you very much.
Patricia j.
PARKDALE
Luckily service personnel came early in the 4 hr window which suited me. Both were very polite and carried out the servicing plus they were able to respond to a couple of questions I had about this aircon unit ( I've recently moved in to new flat) Very satisfied Thank you Julie
JULIE B.
SAINT KILDA WEST
Very likely, your team arrived on time. They worked quickly and efficiently, plus they were very friendly. They left our house as they found it , clean and tidy. Just one thing they left behind a piece of equipment which I'm sure they can use. It is no use to us, so it would be a shame to throw it out. Many Thanks.
ANNELISE B.
ROWVILLE
Prompt and good communication in letting customers know when they are about to arrive. They do and communicate what was done in service. Any questions are answered and I like the professionalism of turning up in a company named work vehicle and uniform. Also the payment method is trusted with a receipt on the email
KATHERINE V.
SCORESBY
Craig was great, explaining thoroughly & giving advice on appropriate systems to best suit our floor plan. Advised where best the systems should be installed. The young lads installing were absolutely marvelous! Very polite, very tidy & we can't fault their work. Thank you to all involved in making our purchase a hassle free transaction
TRACEY M.
BERWICK
The team of installers did a fantastic job. We couldn't believe how quick they were in completing the installation of our new air conditioning system. I wouldn't hesitate to recommend Coldflow to friends or family if they require an air conditioner installed.
ANDREW R.
ALTONA
The whole process from selecting the Aircon, advised by Sales Rep Jared to the installation by Bailey and Anton was so efficient and smooth flowing. Installers were exceptionally courteous and helpful and professional. I couldn't be more pleased with the overall experience. Thank you very much!
Ranjit K.
FOREST HILL
Overall very satisfied. Quick to come out to quote, gave various alternatives and recommendations. Installers were very efficient installing four units in a few hours without leaving a mess and units are positioned nicely. Also much more competitive offer than another couple of quotes I received.
PAUL F.
SANDRINGHAM
The 2 servicemen were absolutely 1st class. Extremely knowledgeable, clean and efficient. Very importantly they were also extremely considerate of my house and how they conducted themselves! Overall a brilliant experience and I will certainly be telling everyone about the flawless service that I received. Many thanks
BRETT G.
BRIGHTON EAST
This was an incredibly easy process for us from start to finish. Daniel was wonderful at determining the best fit for our house and life and made the selection process so easy. The team on the day were quick and did a great job. We can't believe it didn't even take a full day. We are so happy with everything!
Tess F.
COBURG
I was especially happy with the happy with the airconditioner installed in my bedroom.I can highly recommend tle 2 young men who installed it. They were very polite, the airconditioner is well fitted, it works well and when cleaned up after their work. The office workers were helpful responding to calls and answering my questions.
ALMA K.
SOUTH MORANG
Ray did an excellent job. As it turned out, the error that caused the problem was cleared when the power was off after the storm, but he still made sure the system was working properly by doing a really thorough check of everything. Very helpful, professional and clearly very keen to make sure the job was done properly. Great work!
ANDREW R.
MULGRAVE
STEVEN crcic IS THE man !!!!! I have never had a better service in my life my girlfriend and I are so stoked he got the fan in the other room working. He was professional caring and overall a champion. Give the brother a few weeks paid time off and a raise and a promotion. 10/10 can't recommend enough
MARCUS K.
COLLINGWOOD
We would have liked to be given the option whether to have the smelly chemicals sprayed in the split systems, as the smell lasted for over a week and we would have opted not to have that. Otherwise we are very happy with the overall service and communication from the technician.
LAUREN C.
RINGWOOD NORTH
On time, informative quote from pleasant sales person. Quick, clean install from pleasant on time installer. Installation even brought forward, quote on Wednesday, instal on Friday! So far great service just got to see how unit performs in hot weather.
Elizabeth A.
NARRE WARREN SOUTH
Dealing with your firm has been a very pleasing experience. Fabian and Hoy were so pleasant to deal with and carried out a very tidy installation. George and Christian were also very efficient in completing the electrics. We would not hesitate to recommend Coldflow. Thank you for your service.
SANDRA J.
MONT ALBERT NORTH
Very professional team, right from the point of sales (great salesman Tom, honest and authentic, and listened to what I needed. Installers where great..,,took their shoes off inside without me asking..impressed. Totally seamless service, would totally recommend for others.
KIM W.
HURSTBRIDGE
We had a great experience. We were called when there was a cancellation and had the heater installed very quickly. Nick who did the installation did a fantastic job, please pass our thanks on to him. Would highly recommend his work to anyone. Kind Regards
IAN G.
ASHWOOD
I had not dealt with Coldflow until very recently. In a two week period I have dealt with service, sale and installation personnel. All of them were extremely pleasant to deal with, very helpful and efficient - great customer service makes happy customers :)
WENDY L.
MALVERN EAST
Amazing turnaround and communication! We had a sales person booked in 3 days after we made the online enquiry. Quote was provided on the spot. All questions answered promptly. Installation one week later. All completed in one day. Sales and installations staff were all super friendly, approachable and helpful. Could not fault the team or service!
MEGAN T.
LAUNCHING PLACE
Rang for a service on the existing gas ducted heating system to find the system had died. A quote for a new system was provided on the day and installed the next day. The installation team were excellent, providing great advice and support during the installation. Sincere thank you to all.
TINA M.
TEMPLESTOWE
During the quote process, Jared was very informative about the options available, booking staff for install were extremely accomodating for an earlier installation date & install process was fast & efficient. I would highly recommend Coldflow to anyone looking at ducted heating. Thanks Team!!
KATHLEEN K.
FERNTREE GULLY
The installers were exceptionally good. Understood the fragility of my ceiling and dealt with my threatening neighbour when they climbed on the roof on my side. The technician also gave me advice on how to keep the filters healthy and what setting to use. Thanks Coldflow.
JULIE D.
HAWTHORN
Excellent service all round -from person who made appointment to the staff who attended gave great service. Notified half hour before arrival, arrived on time, service completed without fuss, used protector to safeguard flooring and minimise mess, showed photos of issue and how it was rectified, explained report and length of warranty on service.
ROSINA G.
CRAIGIEBURN
An excellent experience. The online was simple and efficient. The call out team were on time, clean uniforms, friendly and polite. Their work was excellent. Everything was made clear. I honestly couldn't fault my dealings with your firm, you should be very proud of the work you must have done to achieve this standard.
Richard S.
BRIGHTON EAST
I received a call about 20 minutes before the team arrived at my house. They were extremely helpful and friendly. I was able to pay for the job on the spot, or alternatively, the office could send me an invoice. I appreciated the flexibility of the payment methods.
SUE W.
HIGHETT
Relatively minor problem. Serge took due diligence and checked whole unit. May need a new stop valve in future. He explained how how well our 19yo unit is functioning and gave us thoughts on future possibilities. Obviously a very experienced technician and a real gentleman.
ROD P.
KILSYTH SOUTH
Daniel Hay - Sales consultant was awesome and he recommended the best EvapCooling system for my double storey house. Installers were amazing. Did the best and clean job. Highly recommend ColdFlow for professional service and they are THE BEST in Melbourne. PERIOD.
PARAM C.
HILLSIDE
We were very happy with the whole process, from the Sales Consultant Liam, to the installers Josh, Anton, Bailey and Casper. They were all excellent workers from the moment they arrived to when they left. They were on time, polite and cleaned up all of their mess. Would highly recommend.
DEBBY F.
CHELTENHAM
Very happy with the whole process. All were knowledgeable and professional and turned up on time. They also worked through some pretty wet cold and windy weather but just got on with the job. Everything was explained and we were consulted if there were changes needed The system is working well and we are very happy with it
DIANNE L.
KEYSBOROUGH
Once again Brodie excelled and organised a technician to come straight out to tend to a minor issue. No questions asked just great customer service as always. I highly recommended Brodie and the team at ColdFlow. After using them for the first time a few years ago we would not go anywhere else. A huge 'thank you' to everyone at ColdFlow ??
TRACEY S.
GARFIELD
Everyone involved in this was great. Ash and Terry who did the installation did a terrific job with a lot of attention to detail. And we really appreciate the work they put in. The weather was well and truly against them on the second day which made things really hard. But they were great. Thank you.
ANT B.
KILSYTH
Our tech Ray did an outstanding job fixing our ducted heating system. It is very obvious that his experience makes him a valuable asset to Coldflow! Thanks for explaining every step of the repair so clearly & for your relaxed & friendly manner! Will 100% rebook a service as it is required down the track! Thanks again!
SEAN M.
DINGLEY VILLAGE
We'd highly recommend the team from Coldflow. Great communication, prompt and efficient installation and also great advice regarding the removal of our old gas wall heater. Not something we had considered but well worth it with the government rebate which we hadn't known about. Absolutely love our new Daikin unit too! Thanks coldflow.??
PETER M.
ASPENDALE GARDENS