Coldflow, Helping Solstice Customers Switch to Electric

If you’re a Solstice Energy customer in Victoria impacted by the gas network shutdown, Coldflow is here to help. We provide efficient electric heating, cooling, and hot water replacements backed by rebates and expert installation.

Call us today on 03 9549 6100 or Chat via SMS/Text or email on sales.support@coldflow.net.au.

Why the Change is Happening

The compressed natural gas (CNG) network in towns like Swan Hill, Heathcote, Kerang, Robinvale and others will be phased out by 2026.
Households should switch to alternative systems for heating, cooling, and hot water.
Rebates and discounts are available through Solar Victoria and the Victorian Energy Upgrades (VEU) program.

Coldflow resp answering customer questions

How Coldflow Supports You

Heating & Cooling Replacement – Reverse-cycle air conditioners & heat pumps.
Hot Water Systems – Efficient electric and heat pump units.
Expert Advice – System design tailored to your home.
Compliance & Warranty – Installed by licensed professionals.

Solstice Energy Customer Areas we Currently Serve

We service all towns impacted by the Solstice Energy shutdown, including:

Marong
Heathcote
Swan Hill
Maldon
Robinvale
Kerang
Nathalia
Terang
Lakes Entrance
Orbost

FAQs

Do I need to own the home to get a rebate?

No. If you’re impacted by the Solstice shutdown, rental providers may apply too.

What if my existing water heater is new (or less than 3 or 5 years old)?

The age requirements have been lifted for impacted Solstice customers—you can still apply for the hot water systems rebate even if the current unit is fairly new.

Rebates & Financial Support

Because of the Solstice program, there are enhanced incentives to make installing electric systems more affordable:

Eligible households can access rebates and discounts under the Solar Homes Program and Victorian Energy Upgrades (VEU) for solar, energy-efficient hot water, and electric heating & cooling.
For impacted Solstice customers:
- The hot water rebate (up to ~$1,400) is available no matter how old your current system is. The minimum-age requirement has been temporarily removed.
- Rental providers in affected areas can also apply.
- Additional top-ups for homes or hot water systems that do not meet certain VEU program criteria.

Contact Coldflow about our Solstice Customer Program

If you’re a Solstice Energy customer in Victoria affected by the gas network shutdown, we’re ready to help you switch to efficient electric heating, cooling, and hot water systems.

Call us on 03 9549 6100 or Chat via SMS/Text or email on sales.support@coldflow.net.au.