Coldflow Heating and Cooling: Your Free In-Home Quote Appointment

What to Expect on the Day

Thank you for booking an appointment with Coldflow! Here's what you can expect during your free in-home quote:

Professional Assessment: Our experienced sales representative will arrive at the scheduled time, ready to assess your home for the most suitable heating and cooling solution.
Detailed Discussion: We'll discuss your specific needs and preferences, including room sizes, existing infrastructure, and any unique requirements.
Personalised Quote: Based on the assessment, we'll provide you with a tailored quote, explaining the recommended systems and their benefits.
Answering Your Questions: Our representative will be happy to answer any questions you have about the products, installation process, or financing options.

How to Prepare for the Appointment

To ensure we provide the most accurate quote and recommendations, here's what you can have ready:

Access to Rooms: Please ensure that all rooms you want to be assessed are accessible.
Plans or Layouts: If available, having a floor plan of your home can help our representative provide more precise advice.
Preferred Features: Consider what features are most important to you (e.g., energy efficiency, noise levels, smart controls) so we can tailor our recommendations.
Existing Systems: If you have any existing heating or cooling systems, be prepared to show them to our representative for a better understanding of your current setup.

How to Cancel or Reschedule

If you need to cancel or reschedule your appointment, it's easy:

Call Us: Contact our customer service team during business hours.
Online: If you booked your appointment online you can also cancel your appointment online through the link provided in your confirmation email.
Email: Send us an email at sales.support@coldflow.net.au with your appointment details, and we'll handle the rest.

We understand that plans change, so there’s no charge for cancellations or rescheduling. Just let us know as soon as possible.

We look forward to helping you find the perfect heating and cooling solution for your home!
If you have any questions before your appointment, feel free to reach out to our team.

What Our Customers Are Saying

The two technicians were well mannered, presented well as representative of your company and did a good job explaining what they had done in terms of the service of our gas heater. They were polite, arrived when they said they would which is important given we work form home and have work commitments. Great ambassadors for your company.

MARIANNE S.
BALWYN
April 2025

Jared came twice because we had a difficult set-up situation in a rear room with a box gutter. The solution worked out well. David and Daniel were professional and friendly installers who installed without fuss or mess. Sparky (Harold) was also efficient and easy to communicate with. My wife and I are very happy with the installation.

Andrew K.
HUGHESDALE
October 2023

Great friendly service. Chris called beforehand and arrived between times we were given - checked unit was running safely and as well as it could (given age) and ensured it was safe to continue using. He also gave great advice regarding updating the unit. Customer service from booking to followup was fantastic. Well done Coldflow !

CHERYL D.
BENTLEIGH EAST
July 2025

We'd highly recommend the team from Coldflow. Great communication, prompt and efficient installation and also great advice regarding the removal of our old gas wall heater. Not something we had considered but well worth it with the government rebate which we hadn't known about. Absolutely love our new Daikin unit too! Thanks coldflow.??

PETER M.
ASPENDALE GARDENS
August 2025

The staff who attended to me was very good, courteous, communicated well and did everything possible to identify the problem and he did identify the problem. He also clearly explained the possible options for resolving the problem. I was very happy with his conduct.

Gladys M.
CAULFIELD NORTH
July 2025

Coldflow were great to deal with throughout the whole process. Communication was very good. Installers were on time, efficient and friendly. They moved furniture and picture on wall, put a sheet down over the carpet and left everything clean. Explained how to use the split system

HEATHER J.
CROYDON
January 2025

Once again Brodie excelled and organised a technician to come straight out to tend to a minor issue. No questions asked just great customer service as always. I highly recommended Brodie and the team at ColdFlow. After using them for the first time a few years ago we would not go anywhere else. A huge 'thank you' to everyone at ColdFlow ??

TRACEY S.
GARFIELD
February 2024

Overall very satisfied. Quick to come out to quote, gave various alternatives and recommendations. Installers were very efficient installing four units in a few hours without leaving a mess and units are positioned nicely. Also much more competitive offer than another couple of quotes I received.

PAUL F.
SANDRINGHAM
April 2023

Dealing with your firm has been a very pleasing experience. Fabian and Hoy were so pleasant to deal with and carried out a very tidy installation. George and Christian were also very efficient in completing the electrics. We would not hesitate to recommend Coldflow. Thank you for your service.

SANDRA J.
MONT ALBERT NORTH
August 2025

Sorry I had forgotten the survey. All went well. Ray came as he said and went to work straight away. He left the area clean and tidy after explaining what he had done for the service. Will definitely look to Coldflow in two years time for the next service.

LIZ P.
NOTTING HILL
June 2024

Excellent service all round -from person who made appointment to the staff who attended gave great service. Notified half hour before arrival, arrived on time, service completed without fuss, used protector to safeguard flooring and minimise mess, showed photos of issue and how it was rectified, explained report and length of warranty on service.

ROSINA G.
CRAIGIEBURN
July 2024

I received a welcome email reminder that a service was due and made a booking date to suit. Your technicians contacted me the day before to confirm a time and they arrived on time as promised. The work was carried out efficiently by two young men, Steven and Hilo, who did so with courtesy and good humour. They are a credit to your business.

AAFKO S.
HEATHMONT
October 2024

On time, informative quote from pleasant sales person. Quick, clean install from pleasant on time installer. Installation even brought forward, quote on Wednesday, instal on Friday! So far great service just got to see how unit performs in hot weather.

Elizabeth A.
NARRE WARREN SOUTH
September 2023

After 4 weeks of research, quotes & cold to replace split system I am very happy with Coldflow from Daniel coming to give quote, efficient installation by pleasant men & communication on phone. Cosy now with my bigger heating system as advised. Thank you. Would recommend you from my experience.

TRISH A.
BALWYN
July 2023

Prompt and good communication in letting customers know when they are about to arrive. They do and communicate what was done in service. Any questions are answered and I like the professionalism of turning up in a company named work vehicle and uniform. Also the payment method is trusted with a receipt on the email

KATHERINE V.
SCORESBY
November 2024

Our tech Ray did an outstanding job fixing our ducted heating system. It is very obvious that his experience makes him a valuable asset to Coldflow! Thanks for explaining every step of the repair so clearly & for your relaxed & friendly manner! Will 100% rebook a service as it is required down the track! Thanks again!

SEAN M.
DINGLEY VILLAGE
November 2024

The engineers were very friendly and professional. They went out of their way to listen to me as a customer. The quality of their work was top-notch: they knew exactly what to do and they expertly installed the air con devices. Would definitely recommend ColdFlow to my friends and family.

GREG C.
MULGRAVE
November 2023

I was happy with the whole procedure, the cheerful telephone contacts including Adam, the visit from Chris for the original service, the quotation and information from Brian and the two installers yesterday. Thank you all for being so positive and Helpful.

VERONICA N.
ENDEAVOUR HILLS
June 2023

I have always had very good service from Coldflow in the past and now at present and I would thoroughly recommend them to everyone who has airconditioning. As our house is relatively new at present, we are waiting to hear from the builders if our system is still under warranty, if it isnt we will certainly get back to you again.

LINDA F.
CLYDE
January 2025

The whole process was smooth from beginning to end. (Brian was Sales Rep). Good communication was provided via phone or txt msgs. The installer (Matt) was punctual, professional, polite, friendly, and a hard worker on a very hot day! A/c unit is effective, quiet and a slimline design. Thank You!

JENNY T.
CLYDE NORTH
February 2025

The service was outstanding from when i made the first call to the completion, Arman made the whole journey seamless and effortless, Murray the licensed installer was very helpful, and his service was second to non. on time he worked effortless to meet the weather prediction and completed the job in time.

RAFIK M.
NARRE WARREN
September 2025

Every step of the process was first class and professional. You did what you said you were going to do, on the days that you promised and the installation was like swiss clockwork. Best service experience I have had in the last 5 years. Special shout out to Shanon who organised superbly from day one.

DARYL K.
TOORAK
August 2025

Team did a great job, install team had to vary the installation location of parts, access etc, vs. communicated during the sales process. This is fine, just a note that worth getting feedback from your install team to your sales team to help future customer comms. The team kept the site clean and took away all rubbish which was great

CHARLIE H.
FAIRFIELD
April 2025

Darren Story was very helpful with the initial site visit, he explained clearly how the installation would run, and gave us the options. Ash and his team did a highly professional job with the installation, and I am thankful that they wore masks as my mum was home recovering from surgery. A brilliant job all round, thank you very much.

Patricia j.
PARKDALE
April 2023

I had not dealt with Coldflow until very recently. In a two week period I have dealt with service, sale and installation personnel. All of them were extremely pleasant to deal with, very helpful and efficient - great customer service makes happy customers :)

WENDY L.
MALVERN EAST
August 2023

Jared was most helpful at all stages especially with filling out the form during the cash back submission to Mitsubishi. I was very happy with Scott the electrician who returned the installation areas back to normal condition. Thanks Jared and Scott.

LIZ P.
NOTTING HILL
July 2023

Jared, Lucas and Luke were all very professional, friendly and courteous. We were very impressed with the communication and all were on time for scheduled appointments. They were all just really easy to deal with, we'd definitely recommend Coldflow.

KATE H.
CHADSTONE
December 2023

Amazing turnaround and communication! We had a sales person booked in 3 days after we made the online enquiry. Quote was provided on the spot. All questions answered promptly. Installation one week later. All completed in one day. Sales and installations staff were all super friendly, approachable and helpful. Could not fault the team or service!

MEGAN T.
LAUNCHING PLACE
June 2025

The whole process from selecting the Aircon, advised by Sales Rep Jared to the installation by Bailey and Anton was so efficient and smooth flowing. Installers were exceptionally courteous and helpful and professional. I couldn't be more pleased with the overall experience. Thank you very much!

Ranjit K.
FOREST HILL
June 2023

An excellent experience. The online was simple and efficient. The call out team were on time, clean uniforms, friendly and polite. Their work was excellent. Everything was made clear. I honestly couldn't fault my dealings with your firm, you should be very proud of the work you must have done to achieve this standard.

Richard S.
BRIGHTON EAST
July 2023

Craig was great, explaining thoroughly & giving advice on appropriate systems to best suit our floor plan. Advised where best the systems should be installed. The young lads installing were absolutely marvelous! Very polite, very tidy & we can't fault their work. Thank you to all involved in making our purchase a hassle free transaction

TRACEY M.
BERWICK
November 2023

I was especially happy with the happy with the airconditioner installed in my bedroom.I can highly recommend tle 2 young men who installed it. They were very polite, the airconditioner is well fitted, it works well and when cleaned up after their work. The office workers were helpful responding to calls and answering my questions.

ALMA K.
SOUTH MORANG
May 2024

The whole process was very smooth end to end and we are very happy with the result. Everyone we dealt with was very professional and got back to answer our queries right away. We have already recommended Coldflow to 2 of our friends who are looking to have split systems installed.

KATHY H.
BONBEACH
September 2025

The team of installers did a fantastic job. We couldn't believe how quick they were in completing the installation of our new air conditioning system. I wouldn't hesitate to recommend Coldflow to friends or family if they require an air conditioner installed.

ANDREW R.
ALTONA
February 2024

Luckily service personnel came early in the 4 hr window which suited me. Both were very polite and carried out the servicing plus they were able to respond to a couple of questions I had about this aircon unit ( I've recently moved in to new flat) Very satisfied Thank you Julie

JULIE B.
SAINT KILDA WEST
March 2024

We would have liked to be given the option whether to have the smelly chemicals sprayed in the split systems, as the smell lasted for over a week and we would have opted not to have that. Otherwise we are very happy with the overall service and communication from the technician.

LAUREN C.
RINGWOOD NORTH
August 2025

I was very happy with this companies service. I had a lot of appointments and they made a time that suited. They even showed me how to use the ducted heating system to as an air conditioning ducted system as I only have an air con in the lounge room. I was very impressed.

DANIELLE D.
BORONIA
October 2024

During the quote process, Jared was very informative about the options available, booking staff for install were extremely accomodating for an earlier installation date & install process was fast & efficient. I would highly recommend Coldflow to anyone looking at ducted heating. Thanks Team!!

KATHLEEN K.
FERNTREE GULLY
May 2025

The 2 servicemen were absolutely 1st class. Extremely knowledgeable, clean and efficient. Very importantly they were also extremely considerate of my house and how they conducted themselves! Overall a brilliant experience and I will certainly be telling everyone about the flawless service that I received. Many thanks

BRETT G.
BRIGHTON EAST
January 2024

Daniel was great to deal with, thorough, answered all our questions and communicated well the whole way through. The installation team that come out were fantastic. Double checked anything they needed to, polite, personable and respectful of our home and that my partner was working from home while they were here.

Will C.
ROMSEY
February 2025

Jarred from Sales did an excellent job at explaining the whole process, helping me choose the correct model etc. Scott the installer was excellent, very clean, respectful, punctual and ensured the site was left in a clean state. Inside the house was also left spotless.

ROSS Y.
MOUNT ELIZA
January 2025

Very likely, your team arrived on time. They worked quickly and efficiently, plus they were very friendly. They left our house as they found it , clean and tidy. Just one thing they left behind a piece of equipment which I'm sure they can use. It is no use to us, so it would be a shame to throw it out. Many Thanks.

ANNELISE B.
ROWVILLE
February 2023

We were very happy with the whole process, from the Sales Consultant Liam, to the installers Josh, Anton, Bailey and Casper. They were all excellent workers from the moment they arrived to when they left. They were on time, polite and cleaned up all of their mess. Would highly recommend.

DEBBY F.
CHELTENHAM
February 2023

it was a rather difficult installation but both the A/C installers and the electricians did well. i am annoyed that I missed out on the Mitsubishi Bonus Gift Card worth up to $400 due to the impossibility of accessing the Mitsubishi website which required a Pin which could not be found anywhere. Very poor.

EMILE R.
MALVERN EAST
August 2025

Rang for a service on the existing gas ducted heating system to find the system had died. A quote for a new system was provided on the day and installed the next day. The installation team were excellent, providing great advice and support during the installation. Sincere thank you to all.

TINA M.
TEMPLESTOWE
June 2025

Daniel Hay, the person that measured up and provided the estimate was excellent. He was very professional and came across as very honest and trustworthy. The installer's were excellent on the day they just got on with the job and removed all the rubbish and vacuum up afterwards.

MARIAN D.
EDEN PARK
February 2023

We had a great experience. We were called when there was a cancellation and had the heater installed very quickly. Nick who did the installation did a fantastic job, please pass our thanks on to him. Would highly recommend his work to anyone. Kind Regards

IAN G.
ASHWOOD
January 2024

Daniel Hay - Sales consultant was awesome and he recommended the best EvapCooling system for my double storey house. Installers were amazing. Did the best and clean job. Highly recommend ColdFlow for professional service and they are THE BEST in Melbourne. PERIOD.

PARAM C.
HILLSIDE
December 2023

The installers were exceptionally good. Understood the fragility of my ceiling and dealt with my threatening neighbour when they climbed on the roof on my side. The technician also gave me advice on how to keep the filters healthy and what setting to use. Thanks Coldflow.

JULIE D.
HAWTHORN
January 2025

Nick came and installed my parents heating and evaporative unit and was absolutely amazing to deal with. He was professional, polite and most of all happy to answer all our questions. Thank you Nick. Thank you to Tom the sales rep who originally came to see us too.

ANGELA M.
RINGWOOD
February 2023

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