Coldflow Heating and Cooling: Your Free In-Home Quote Appointment

What to Expect on the Day

Thank you for booking an appointment with Coldflow! Here's what you can expect during your free in-home quote:

  • Professional Assessment: Our experienced sales representative will arrive at the scheduled time, ready to assess your home for the most suitable heating and cooling solution.
  • Detailed Discussion: We'll discuss your specific needs and preferences, including room sizes, existing infrastructure, and any unique requirements.
  • Personalised Quote: Based on the assessment, we'll provide you with a tailored quote, explaining the recommended systems and their benefits.
  • Answering Your Questions: Our representative will be happy to answer any questions you have about the products, installation process, or financing options.

Coldflow Location
House Plans

How to Prepare for the Appointment

To ensure we provide the most accurate quote and recommendations, here's what you can have ready:

  • Access to Rooms: Please ensure that all rooms you want to be assessed are accessible.
  • Plans or Layouts: If available, having a floor plan of your home can help our representative provide more precise advice.
  • Preferred Features: Consider what features are most important to you (e.g., energy efficiency, noise levels, smart controls) so we can tailor our recommendations.
  • Existing Systems: If you have any existing heating or cooling systems, be prepared to show them to our representative for a better understanding of your current setup.

How to Cancel or Reschedule

If you need to cancel or reschedule your appointment, it's easy:

  • Call Us: Contact our customer service team during business hours.
  • Online: If you booked your appointment online you can also cancel your appointment online through the link provided in your confirmation email.
  • Email: Send us an email at sales.support@coldflow.net.au with your appointment details, and we'll handle the rest.

We understand that plans change, so there’s no charge for cancellations or rescheduling. Just let us know as soon as possible.

Classic Era Photo of a Coldflow Van

We look forward to helping you find the perfect heating and cooling solution for your home!
If you have any questions before your appointment, feel free to reach out to our team.

What Our Customers Are Saying

Once again Brodie excelled and organised a technician to come straight out to tend to a minor issue. No questions asked just great customer service as always. I highly recommended Brodie and the team at ColdFlow. After using them for the first time a few years ago we would not go anywhere else. A huge 'thank you' to everyone at ColdFlow ??
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TRACEY S.
GARFIELD
February 2024
Jared was most helpful at all stages especially with filling out the form during the cash back submission to Mitsubishi. I was very happy with Scott the electrician who returned the installation areas back to normal condition. Thanks Jared and Scott.
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LIZ P.
NOTTING HILL
July 2023
Coldflow made the entire process so easy! Tom was great and explained all the different options to me and was able to answer any questions I had. One the day of install, the contractors were professional, friendly and they kept checking in with me to make sure I was happy. Very satisfied with the end result! Thank you all so much :)
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PAKENHAM
August 2024
From start to finish a very streamlined hassle free process. Great Staff including receptionists, services technicians Receptionist and Sales.Brodie was professional, polite and very informative. I did not get a chance to meet the installation guy- but overall a job well done.
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ANGELA H.
KEW
May 2022
Everything was done very professionally by all team members. They even clean up the outside of my property, however they could have done a little better with the clean up of the inside. On the whole, I am very pleased with the installation. Thank you.
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ALEX R.
BLACK ROCK
May 2022
The technicians phoned ahead to say they were 30 mins away, they were on time, clean in their work, friendly and personable, explained what they were doing. They worked efficiently and gave clear information about what they had done an dhow to maintain the units
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KENSINGTON
September 2024
I was happy with the whole procedure, the cheerful telephone contacts including Adam, the visit from Chris for the original service, the quotation and information from Brian and the two installers yesterday. Thank you all for being so positive and Helpful.
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VERONICA N.
ENDEAVOUR HILLS
June 2023
Great service explained everything as they went. Friendly service. Wiped shoes on entering the home. Great to see the apprentice being taken under the wing of an experienced person who was very good at explaining and questioning the apprentices understanding.
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IVANHOE EAST
September 2024
Installation completed earlier than anticipated, which was greatly appreciated. The installer arrived at the notified time, and completed the installation and instruction of how to operate the the cooler in an extremely efficient and friendly manner.
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kevin s.
MULGRAVE
December 2021
The two installers where great ( both named Lucas) the installed four in door head and two main units outside. Very please with the end result . This is the second time I have purchased from Coldflow and would not hesitate in recommending you to others.
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Geoff B.
WARRAGUL
November 2022
The team of installers did a fantastic job. We couldn't believe how quick they were in completing the installation of our new air conditioning system. I wouldn't hesitate to recommend Coldflow to friends or family if they require an air conditioner installed.
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ANDREW R.
ALTONA
February 2024
Very likely, your team arrived on time. They worked quickly and efficiently, plus they were very friendly. They left our house as they found it , clean and tidy. Just one thing they left behind a piece of equipment which I'm sure they can use. It is no use to us, so it would be a shame to throw it out. Many Thanks.
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ANNELISE B.
ROWVILLE
February 2023
Jared came twice because we had a difficult set-up situation in a rear room with a box gutter. The solution worked out well. David and Daniel were professional and friendly installers who installed without fuss or mess. Sparky (Harold) was also efficient and easy to communicate with. My wife and I are very happy with the installation.
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Andrew K.
HUGHESDALE
October 2023
Chris Didcock was very friendly and reassured me that the issue would be rectified. However, our heater went back to fault mode after Chris left. As promised, Chris came first thing in the morning and reset the heating unit after being in contact with the manufacturer about the error code.
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LYNDHURST
June 2024
The 2 servicemen were absolutely 1st class. Extremely knowledgeable, clean and efficient. Very importantly they were also extremely considerate of my house and how they conducted themselves! Overall a brilliant experience and I will certainly be telling everyone about the flawless service that I received. Many thanks
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BRETT G.
BRIGHTON EAST
January 2024
Nick came and installed my parents heating and evaporative unit and was absolutely amazing to deal with. He was professional, polite and most of all happy to answer all our questions. Thank you Nick. Thank you to Tom the sales rep who originally came to see us too.
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ANGELA M.
RINGWOOD
February 2023
The Installers, Dave and his two assistants were very organised, planning and executing every part of the installation with precision never wasting a moment. They worked as a professional team always anticipating the next move. Dave's leadership and experience ensured a smooth fit out and a top job. I highly recommend him. They cleaned up too.
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JAMES G.
MOUNT WAVERLEY
April 2022
This is the second time we have had Coldflow at our house. Each time the quotes were competitive. The installers arrived on time and were super efficient removing an old device and installing the new unit. Thanks to the team especially Nick and the electricians
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STEPHEN G.
SURREY HILLS
December 2023
Very glad and relieved I chose Coldflow. Your installer Murray arrived at 7am Monday 21st, was quickly to work with a minimum of fuss. Old Brivis unit and new Braermar unit out and in through the roof. All over by 9am. He showed us how to use the Braemar control unit before leaving. Great job.
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PETER H.
MITCHAM
January 2024
It was explained well about the ducted heating tests. Also the air grill needed replacement but the heating system was old and it may have been difficult to replace. It was fixed so it was not falling down all the time. The office rang to explain another option. However I was happy with the outcome. Thankyou
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KAREN B.
BOX HILL NORTH
November 2021
We had a great experience. We were called when there was a cancellation and had the heater installed very quickly. Nick who did the installation did a fantastic job, please pass our thanks on to him. Would highly recommend his work to anyone. Kind Regards
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IAN G.
ASHWOOD
January 2024
The 5 boys who attended my house to install the heating and cooling were exceptionally professional. They catered for all my requests and nothing was too much to ask. From the quote to the final payment-I cannot recommend you enough. The experience was easy, everyone was easy to get along with and extremely helpful. Thank you!
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Jess B.
BAYSWATER
April 2022
Excellent service all round -from person who made appointment to the staff who attended gave great service. Notified half hour before arrival, arrived on time, service completed without fuss, used protector to safeguard flooring and minimise mess, showed photos of issue and how it was rectified, explained report and length of warranty on service.
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ROSINA G.
CRAIGIEBURN
July 2024
Daniel Hay - Sales consultant was awesome and he recommended the best EvapCooling system for my double storey house. Installers were amazing. Did the best and clean job. Highly recommend ColdFlow for professional service and they are THE BEST in Melbourne. PERIOD.
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PARAM C.
HILLSIDE
December 2023
I was very impressed with the professionalism and tecnical knowledge of the sales rep. I was sold exactly the right product with the best price and an extened warranty. I am very pleased as I was interstate when the heater broke and my daughter was the only person at home.
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Paul G.
WANTIRNA SOUTH
October 2021
Darren Story was very helpful with the initial site visit, he explained clearly how the installation would run, and gave us the options. Ash and his team did a highly professional job with the installation, and I am thankful that they wore masks as my mum was home recovering from surgery. A brilliant job all round, thank you very much.
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Patricia j.
PARKDALE
April 2023
No ridiculous sales pitches. Gave me the info I needed, weren't pushy but very thorough with info and installation guys were great. Arrived on time, installation was done within time frame, were only happy to leave when they knew I was happy with the job. Highly recommend!!!
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Kim B.
MELTON SOUTH
October 2022
I was especially happy with the happy with the airconditioner installed in my bedroom.I can highly recommend tle 2 young men who installed it. They were very polite, the airconditioner is well fitted, it works well and when cleaned up after their work. The office workers were helpful responding to calls and answering my questions.
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ALMA K.
SOUTH MORANG
May 2024
On time, informative quote from pleasant sales person. Quick, clean install from pleasant on time installer. Installation even brought forward, quote on Wednesday, instal on Friday! So far great service just got to see how unit performs in hot weather.
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Elizabeth A.
NARRE WARREN SOUTH
September 2023
The Salesman Craig who came to our home was very friendly, helpful and efficient. It was easy to pay the balance of our order at the Showroom. The two instillation guys who came to our house were also very friendly, helpful and efficient. Overall an enjoyable experience and now we are toasty warm
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SANDRA S.
CRANBOURNE
July 2022
This my third dealing with Coldflow (3 different properties). Their response times are quick and they make the process extremely easy. The sales person is professional, responsive and easy to deal with. The installers took care, were polite and very easy to deal with.
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Debra K.
ASCOT VALE
April 2023
Luckily service personnel came early in the 4 hr window which suited me. Both were very polite and carried out the servicing plus they were able to respond to a couple of questions I had about this aircon unit ( I've recently moved in to new flat) Very satisfied Thank you Julie
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JULIE B.
SAINT KILDA WEST
March 2024
very good installation except for electrician not turning up on the day. He did come the next day though. The unit is working very well as i needed it to replace an aging gas wall heater. I would recommend Coldflow company to anyone interested in this kind of product.
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JOHN R.
KURUNJANG
August 2022
I have already recommended Coldflow to two other friends/family who are considering AC upgrades. With this installation, the only glitch was the rescheduling due to our household being close contacts for COVID. Once that was out of the way, it all went smoothly.
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GRAEME C.
DONCASTER EAST
February 2022
The whole process from selecting the Aircon, advised by Sales Rep Jared to the installation by Bailey and Anton was so efficient and smooth flowing. Installers were exceptionally courteous and helpful and professional. I couldn't be more pleased with the overall experience. Thank you very much!
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Ranjit K.
FOREST HILL
June 2023
I am happy with the service and workmanship that the 2 technicians from Coldflow provided. They manners were good and they were friendly. No mess was left behind and the work site didn't require ccleaning. I would be happy to recomend Coldflow to anyone. Thanks again for your great work.
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NEMANJA S.
HAMPTON PARK
November 2021
Organised for the team to come out and assess the in laws heating and cooling. There were 6 systems in total. All were checked and reports received. Services conducted on the systems worth keeping and advice given re the others, allowing informed decisions to be made. Highly recommended.
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LINA S.
MOOROOLBARK
July 2024
An excellent experience. The online was simple and efficient. The call out team were on time, clean uniforms, friendly and polite. Their work was excellent. Everything was made clear. I honestly couldn't fault my dealings with your firm, you should be very proud of the work you must have done to achieve this standard.
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Richard S.
BRIGHTON EAST
July 2023
Appointment was confirmed by email from office 10/4 pm but technician was booked for morning. When I was not at home when he phoned, he arranged to come back in the afternoon and do the job. Very helpful and he explained everything they had done and etc.
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BRUNSWICK
August 2024
Sorry I had forgotten the survey. All went well. Ray came as he said and went to work straight away. He left the area clean and tidy after explaining what he had done for the service. Will definitely look to Coldflow in two years time for the next service.
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LIZ P.
NOTTING HILL
June 2024
This is the second time we've used Coldflow, largely due to our positive experience the first time around. Sales process was quick and easy - very clear and helpful with advice and suggestions about what we needed. Installers were lovely - really polite, efficient and thorough. Cleaned up and explained everything. Will recommend to others.
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ANDREW B.
BLACKBURN NORTH
August 2022
The Installers were punctual, and very courteous and helpful in explaining any questions I had. The installation went with no problems, all rubbish was removed and the site looked very tidy afterwards. The two installers worked well together and certainly did a great job
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PETER P.
PARKDALE
March 2022
We were very happy with the whole process, from the Sales Consultant Liam, to the installers Josh, Anton, Bailey and Casper. They were all excellent workers from the moment they arrived to when they left. They were on time, polite and cleaned up all of their mess. Would highly recommend.
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DEBBY F.
CHELTENHAM
February 2023
This was an incredibly easy process for us from start to finish. Daniel was wonderful at determining the best fit for our house and life and made the selection process so easy. The team on the day were quick and did a great job. We can't believe it didn't even take a full day. We are so happy with everything!
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Tess F.
COBURG
January 2023
After 4 weeks of research, quotes & cold to replace split system I am very happy with Coldflow from Daniel coming to give quote, efficient installation by pleasant men & communication on phone. Cosy now with my bigger heating system as advised. Thank you. Would recommend you from my experience.
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TRISH A.
BALWYN
July 2023
Everything went so smoothly. I had originally contacted few other companies for quotes however none of them called to book a time. Coldflow was the only company who called, was on time with everything and was very professional. From sales to Installation it went great. We love our new system: I would definitely definitely recommend Coldflow.
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OZLEM A.
MICKLEHAM
October 2021
We are completely satisfied with our experience from the initial sale to installation of our heater, coldflow have been professional, prompt to our needs in obtaining a much needed heater, the installers were friendly and professional and we highly recommend coldflow to anyone wanting to purchase their products.
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HOPPERS CROSSING
August 2024
The complete process from quotation with Craig to the installation yesterday was a great experience. We would have no hesitation in recommending Coldflow to family and friends. We were actually told about Coldflow by my stepson and his partner in Koo Wee Rup.
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HAMPTON PARK
August 2024
Daniel Hay, the person that measured up and provided the estimate was excellent. He was very professional and came across as very honest and trustworthy. The installer's were excellent on the day they just got on with the job and removed all the rubbish and vacuum up afterwards.
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EDEN PARK
February 2023
We are extremely satisfied with the way our whole installation was completed. They were polite, efficient and on time. They keep us informed as to there attendance and the whole process from start to finish. I would have no hesitation in recommending Coldflow Heating and Cooling.
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JOHN O.
HILLSIDE
December 2021
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